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What do I do when my crypto wallet/exchange refuses to send the transfer?

Get immediate help for crypto withdrawal issues with a formal demand letter template.

Please provide your wallet or exchange with the Bank Demand Letter:

Crypto Release Letter

Subject: Formal Demand for Immediate Release of Withheld Cryptocurrency

To Whom It May Concern at [Exchange Name],

I am writing to formally demand the immediate release of my cryptocurrency holdings in the amount of [Amount and Type of Crypto] to the external wallet address [Wallet Address]. I have already completed all required verification steps, including:

  • Full KYC verification with government-issued ID
  • 2FA authentication for withdrawal requests
  • Proof of wallet ownership through test transaction

There is no legal basis for restricting access to my cryptocurrency assets. I have complied with all Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements. As a cryptocurrency exchange, you are obligated to honor withdrawal requests from verified users who have met all security requirements.

I have taken all necessary security precautions with this withdrawal request, including verifying the destination address multiple times. This is a legitimate request to transfer my own assets to a wallet, and any additional verification requirements beyond standard security protocols constitute an unreasonable restriction of access to my cryptocurrency.

I request that this withdrawal be processed within 24 hours. Further delays without valid technical or regulatory justification will result in formal complaints to relevant cryptocurrency regulatory bodies and consumer protection agencies. If there are specific compliance issues preventing this withdrawal, please provide detailed documentation of the exact regulations being cited. Otherwise, I expect confirmation of the completed transfer within the next 24 hours.

Regards,

[Your Full Name]

[Your Exchange Account ID]

[Your Email Address]

[Date]

 
 
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